If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

You do need an appointment to see a pedorthist. However, you are welcome to come into the clinic anytime during regular business hours (without an appointment) for personal shoe or off-the-shelf brace fittings, or to browse our footwear and foot findings selection.

No. There is no charge for an evaluation (assessment) or for subsequent appointments. You will be billed for products - custom made and off-the-shelf orthoses, footwear, braces etc. However, we never charge for appointments.

You don't need a prescription or referral to come in for an assessment. However, most health insurance plans do require a prescription.

No, OHIP does not cover any portion of our services. However if you have extended health coverage most insurance plans do cover some portion of orthoses and/or prescribed orthopaedic footwear and modifications to this footwear. Please check with your insurance provider.

Each extended health plan is different and you will need to contact your employer or your health insurance provider to determine what coverage is available to you. If required we will provide you with a cost estimate at your evaluation to assist with this process.

You may be able to claim prescribed custom made orthoses and/or prescribed modifications to orthopaedic footwear on your income tax. We recommend you talk to your accountant. Also there may be other ‘third party’ groups who will provide financial help. We can provide a cost estimate at your evaluation to assist with this process.

Typically, with good care and barring major changes in your health, custom made orthoses should last 3-5 years. We are happy to help maintain your orthoses by recovering and adjusting them as required at a reasonable cost.

Yes. There are a variety of options that could be considered through an assessment. Custom made orthoses are made specifically for you by a pedorthist based on an assessment and moulds of your feet. However, there are other less costly solutions which can be discussed at your assessment. Often the right shoes, when properly fitted, can alleviate a number of foot and lower limb issues. It is also possible to make modifications to quality shoes that can be very beneficial. We carry 'off-the-shelf' orthoses or inserts which can help with certain problems and conditions if properly selected, customized and fitted.